1. Where is La Spina being made?

We are 100% HANDCRAFTED IN INDONESIA using Indonesian traditional fabrics and motives combined with man made materials. The fabric is made using traditional method (candle wax, weaving, etc)

2. After placing an order, how come I did not receive any "Confirmation Email"?

After you place an order via our website, our system will automatically send you a "Confirmation Email" to your email account. If you have not received this "Confirmation Email", please kindly check your junk / spam inbox as our email might have gotten there.

3. After I "Confirm Payment", why is my order status still "Awaiting Payment Verification"?

A:When you "Confirm Payment" on our website, we will receive a notification from the system informing us about your payment. We will then check our bank account to see whether we have received your payment in the correct amount, then only after this, we will log on to the system and mark your payment as 'verified'. This verification process itself might take a day, therefore during this time, you are actually "Awaiting Payment Verification" from us. After payment is verified, your next order status should appear as "In Production".

4. I have made a transfer but the goods did not arrive

you can call our customer service on 021 96990047/085715358800 or send us an email laspinacollections[at]yahoo{dot}com to notify us and we will do out best to solve the issues immediately

5. Can I buy directly to your store?

Yes, off course. If you’re happen to live or visiting Jakarta you can find our collections at:
Alun Alun Grand Indonesia
Alun Alun Central Park
Cat Walk, Mal Kelapa Gading
Koloni, Mall of Indonesia

6. Can I order the shoes in a different color, or request for lower heels?

As much as we would love to accomodate your personal taste and preference, we do not accept customized orders and any alteration on heel hight, shoe color, fabric, or buckle size.

7. What about if the shoes I've bought don't fit, even after following the measuring guideline?

The risk of buying shoes online is that customers don't get to try them on first. Even when the shoe length fits accordingly, there might be a risk of shoe width that might be too small for you. Luckily we offer an exchange on size however

8. Can I order custom made shoes ?

La Spina does accept custom made order with a minimum quantity. Please call our customer service 021 96990047/ 085715358800/ 087883784911 or send us an email laspinacollections[at]yahoo{dot}com for further detais.

9. Are La Spina Shoes comfortable?

We don’t like to over claim, but as a shoe lovers we can proudly say that La Spina shoes are not only stylish but they are comfortable for all day wearing due to extra cushioning and soft lining. Please see our customers’ testimonies to find out straight from the user.