DELIVERY FEE

Our local and international delivery is both done via TIKI with competitive rates. Your delivery fee will appear in the Confirm Order page, which shows after you have selected your shoes and completed your contact details.

• Customers are responsible for any delivery failure due to incomplete address, no recipient at the address or recipient rejected the delivered goods.

• If for any of the case above the goods are returned to us, customers are obligated to pay the shipping fee for the second delivery.

• UP is responsible for any delivery failure due to mistyped address by our own mistake. If this happens, customers will enjoy free-shipping, which means UP will return your shipping payment.

• UP is NOT responsible for any additional taxes and duties charged. If you decide to refuse the delivery, you are responsible in all fees charged by shipping company – both for sending and returning the product to us.

RETURN POLICY

When you buy from us, we want to make you completely satisfied.

If we send wrong item to you or the item you received is damaged, then you can return it to us. You should report the problem in 3 days after receiving the products and return it within 7 days.

When the returned package arrives, we will examine the item, check the problem, then we will ship the correct items back to you without extra cost. We will be responsible for the returning shipping.

If we discover nothing wrong with the items, we will promptly ship them back to you. In that case, you have to pay the shipping fees in both directions

Shoes must be returned new, unused, and inside the shoe box. Returns that are damaged or dirty will not be accepted and may be sent back to the customer.

Please make sure you contacted our customer service 021 96990047/ 085715358800 / 087883784911 or send us an email [email protected] before sending the shoes back to us.

EXCHANGE POLICY

When you buy from us, we want to make you completely satisfied. If for any reason the size you purchase it too big or too small we will gladly exchange the size. You MUST informed us no later than 2 days after goods have arrived at your side. and return it within 7 days .

Shoes must be returned new, unused, and inside the shoe box. Returns that are damaged or dirty will not be accepted and may be sent back to the customer.

Please make sure you contacted our customer service 021 96990047/ 085715358800 / 087883784911 or send us an email [email protected] before sending the shoes back to us.